Mankind offers a 100% no quibble, money back guarantee on most of its products. In the event of you not being happy with any product you order from Mankind, please return it to us within 21 days for a full refund, credit or exchange to the address below.
The following products ranges can only be sent back if they are in perfect re-saleable condition i.e. in original undamaged packaging and not used or worn:
• All clothing and underwear brands
• Fitflop shoes
• Fragrances
The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, whether by letter (a proof of postage certificate or even recorded delivery would be wise) or you can fax or e-mail.
Returns
When making a return please send the item back to:
Returns Dept
Mankind Direct Ltd
Unit 25 Invincible Road
Farnborough
Hampshire
GU14 7QU
Please include your details and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. It is advisable to obtain proof of postage.
We will refund your purchase within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.
Electrical / Electronic Items - WEEE Regulations
The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Mankind are “doing our bit” under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new electrical or electronic product.
Please return free of charge any electrical/electronic item to us within 28 days of purchasing your new item. Please contact us at
customerservices@mankind.co.uk or call 0844 55 77 060 and we will send you a postage paid returns label.
