Guarantee
In the event of you not being happy with any product you order from Mankind, please return it to us within 21 days for a full refund or exchange. This guarantee does not apply to any fragrance products purchased from Mankind which cannot be refunded/exchanged.
The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, whether by letter (a proof of postage certificate or even recorded delivery would be wise) or you can fax or e-mail.
Returns
When making a return please send the item back to:
Returns Dept
Mankind Direct Ltd
Unit 25 Invincible Road
Farnborough
Hampshire
GU14 7QU
Please include your details and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. It is advisable to obtain proof of postage.
We will refund your purchase within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.
